I understand the need to remove this attacker from your system; I really do. Unfortunately, this wholesale burning down of any semi-complex web app is unacceptable and has caused downtime for my clients and a significantly increased workload for me. Seriously: You couldn’t even be bothered to tell me what my new password was; I had to figure that out on my own. And now, you’re going to change all my other DB user passwords? I call bullshit. I need to hear from a (mt) account rep re: how you’re planning on making this right with me. Sooner is probably better for you, since between now and then all I have is free time to squawk on Twitter/FB/my blog/etc. about how much this sucks and is hurting my business.
Sincerely pissed off,
A.J. Van Beest
Owner, Beest Built Websites, LLC